Senior Application Support

Od 20 lat wspieramy liderów IT, dostarczając technologie, ekspertów i pełne wsparcie operacyjne - w tym legalizację pobytu i pracy międzynarodowych specjalistów IT.

Do naszych projektów poszukujemy specjalistów Java, JavaScript, C embedded, C++, PHP, specjalistów od mobile, testerów oprogramowania, administratorów sieci i systemów i wielu innych.

• Degree in Computer Science or related discipline.
• Experience in application support and/or software development, ideally within an enterprise/global environment.
• Strong problem-solving skills with the ability to work independently and under pressure.
• Strong system and business analysis capability.
• Solid hands-on experience with IBM iSeries and ILE RPG; exposure to modernisation approaches (e.g., SQLRPG, free format RPG, APIs) is an advantage.
• Strong written and spoken English, with proven ability to collaborate with global teams.
• Self-motivated with strong time management; willing to take on additional responsibilities as needed.
• Basic understanding of investment banking/wealth management; knowledge of securities custody or core banking is advantageous.
• 5 lat doświadczenia na podobnym stanowisku
• Znajomości: IBM iSeries, ILE RPG
• Języki: Polski, Angielski

• Provide responsive, reliable production support during UK business hours, ensuring service availability in line with SLAs.
• Diagnose and resolve incidents and problems, with strong understanding of system functionality and upstream/downstream integrations.
• Engage directly with business users and key stakeholders to manage end-to-end issue resolution, providing timely and effective communication throughout.
• Manage support tickets, prioritise workload, and deliver short-term mitigations and long-term fixes via the backlog.
• Perform regular BAU operational activities, including annual data archiving, server role swaps, backup/restore exercises, security reviews, IT controls testing, audit support and system upgrades.
• Contribute to project delivery: requirements analysis, functional/technical design, development, testing and deployment.
• Produce solution designs and technical documentation aligned to HSBC standards and engineering best practices.
• Promote quality engineering, and actively participate in Agile/DevOps ways of working, including identifying tools/process improvements.