Senior AI & Automation Specialist

Autodesk is a company that creates software used in various industries including green building, automotive, manufacturing, and film production. The company focuses on innovation and transforming how things are made.

• Bachelor’s degree in Education, Knowledge Management, HCI, Computer Science, Data Science, AI/ML, Business Systems, or related field, or equivalent practical experience
• 3+ years of experience in applied AI, automation, knowledge systems, workflow design, or related roles
• Experience applying generative AI to knowledge access, content delivery, workflow support, business productivity, or customer-facing use cases
• Experience designing or improving knowledge management, content structures, taxonomies, or information architecture
• Experience with automation platforms and tools such as Airtable, Zapier, Make, or similar solutions
• Familiarity with APIs, data structures, and workflow integration concepts
• Strong analytical, problem-solving, communication, and collaboration skills
• Ability to translate ambiguous business needs into practical, scalable solutions

Preferred Qualifications:

• Experience supporting Customer Success, customer-facing, support, enablement, readiness, or operations teams
• Familiarity with Customer Success workflows, support models, and field team needs
• Experience improving self-service, knowledge access, or support experiences through AI, automation, or digital solutions
• Experience partnering with policy, process, or operations teams to improve knowledge capture, usability, and governance
• Familiarity with Airtable scripting, JavaScript, or lightweight technical configuration
• Experience driving adoption of new tools, processes, or ways of working across teams
• Understanding of responsible AI practices including governance, human-in-the-loop review, and quality assurance

• Identify and implement AI, automation, and knowledge design opportunities to improve access to policy, process, and operational guidance for Customer Success teams
• Evolve scalable support experiences to strengthen self-service and reduce repetitive human-to-human support
• Design and maintain reusable workflows, templates, and tools to support readiness, content development, knowledge sharing, and operational efficiency
• Apply generative AI capabilities to improve knowledge access, content scalability, workflow support, and team productivity
• Partner with policy, process, and content owners to improve knowledge capture, structure, maintenance, and governance for AI-enabled use cases
• Support integration with platforms and tools such as Airtable and other automation or knowledge management solutions
• Drive AI evangelism and adoption through practical use cases, stakeholder partnership, and guidance for responsible AI usage
• Define and track success measures including adoption, productivity, self-service effectiveness, and reduction in repetitive support requests

Please submit your CV in English. Existing contractors or consultants with Autodesk should apply internally. Salary offers depend on candidate experience and location.