Backend Support Engineer (IBM iSeries)

Verita HR is an international company providing recruitment support within Fintech, Finance and Banking markets in EMEA. The team supports the UK investment business within Wealth Management, working on a platform handling post-trade services such as trade settlement, corporate actions, fee processing, transfers, performance tracking, and client and regulatory reporting for UK wealth clients. The systems are primarily backend applications running on IBM iSeries.

• Experience in application support and/or software development, ideally within an enterprise/global environment
• Strong problem-solving skills with the ability to work independently and under pressure
• Strong system and business analysis capability
• Solid hands-on experience with IBM iSeries and ILE RPG
• Exposure to modernisation approaches (e.g., SQLRPG, free format RPG, APIs) is an advantage
• Basic understanding of investment banking/wealth management; knowledge of securities custody or core banking is advantageous

• Provide responsive, reliable production support during UK business hours, ensuring service availability in line with SLAs
• Diagnose and resolve incidents and problems, with strong understanding of system functionality and upstream/downstream integrations
• Engage directly with business users and key stakeholders to manage end-to-end issue resolution, providing timely and effective communication throughout
• Manage support tickets, prioritise workload and deliver short-term mitigations and long-term fixes via the backlog
• Perform regular BAU operational activities, including annual data archiving, server role swaps, backup/restore exercises, security reviews, IT controls testing, audit support and system upgrades
• Contribute to project delivery: requirements analysis, functional/technical design, development, testing and deployment
• Produce solution designs and technical documentation aligned with engineering best practices
• Promote quality engineering, and actively participate in Agile/DevOps ways of working, including identifying tools/process improvements