Service Operations Wi-Fi L1 Support

Position at one of the world's largest banks involving global Wi-Fi incident support within a global NOC team.

• Good technical skills for handling Wi-Fi incidents
• Good understanding of Data Networks Topologies and protocols
• Experience working to ITIL/Agile Standards/Framework
• Drive to improve the services provided to the business
• Ability to provide valuable inputs in process improvement
• Good team player and able to collaborate at all levels
• Willingness and ability to learn new telecoms technologies and supporting tools

• Support Wi-Fi incidents globally and provide expertise in resolution
• Have good working knowledge of Wi-Fi infrastructure and associated components
• Work with other IT teams including Incident Management team during crisis and represent Telecoms
• Work as part of a global NOC team with Incident manager, L3, L2 support engineers & provide required inputs regarding Wi-Fi incidents
• Work within a global diverse team of engineers and vendors to provide support on a “follow the Sun” basis
• Drive down infrastructure service outages and repeat failures
• Support Incident Management during Post Incident Reviews
• Ensure global standards are set and adhered to
• Work with Service Providers, ensuring they meet their contractual commitments and work with them on Continuous Improvement