Customer Success Specialist

Transactionlink is the world’s first automation platform for building complete digital onboarding experiences. Their no-code platform helps FinTech-enabled companies worldwide navigate the complexities of regulations, geographies, and industry-specific requirements of digital onboarding. The product lets businesses build complex automated workflows for their end-customers to onboard to their service, focusing on a delightful user experience to build high-converting onboarding journeys balancing business needs.

• Student or recent graduate with a 'tech-adjacent' background such as Information Systems, Business, Communications, IT Management, or related fields.
• Available to work full-time.
• Ability to articulate technical concepts to non-technical stakeholders clearly and professionally.
• Natural drive to understand the "how" and "why" behind complex systems.
• Willingness and ability to learn JavaScript/Java to implement solutions; professional coding experience not required.
• Logical problem-solving skills and comfort navigating data-heavy environments.
• Ability to manage high-stakes relationships in a fast-paced startup environment.
• Diligent and detail-oriented; persistent in solving problems.
• Transparent communicator.
• Ability to operate independently and anticipate best solutions in a startup environment.

Optional:

• Graduate of Engineering, Mathematics, Computer Science, or another technical degree.
• Basic knowledge of Java and JavaScript.
• Experience in a customer-facing role requiring problem-solving on the fly.

• Analyze client business requirements and architect technical workflows within the product to meet those needs.
• Support end-to-end onboarding process, guiding clients through platform configuration and API integration.
• Act as the "voice of the customer" for the Engineering team, translating user feedback into clear technical requirements for the product roadmap.
• Develop an expert-level understanding of the infrastructure, including security protocols, data handling, and third-party integrations.
• Identify potential friction points in the user journey and proactively provide technical solutions to prevent churn.

By applying, candidates agree to the processing of their personal data by TRANSACTIONLINK sp. z o.o. for recruitment purposes. Data processing is based on legal grounds including consent and legitimate interest. Providing required data is necessary for participation in recruitment. Candidates have rights to access, rectify, delete, restrict processing, data portability, objection, and to file complaints with the data protection authority. Data may be shared with service providers related to recruitment and IT. Data will not be used for profiling or automated decision-making. Data will be processed for one year unless separate consent is given for future recruitments.