Service Desk Agent with French, Polish and English

Fujitsu is a global leader in Japanese information and communication technology (ICT). They deliver innovative solutions, advanced technology products, and services that empower businesses to thrive and create a sustainable future. The company focuses on collaboration and trust, working hand-in-hand with customers to transform industries, communities, and the world.

• Fluency in English, French and Polish (at least B2)
• Familiarity with IT technologies and general interest in modern solutions
• Knowledge of MS Windows 8/8.1/10 and MS Office 2013/2016/2019 package
• Team-oriented attitude
• High-level communication skills

• Processing reports of technical problems as 1st Line Telephone Customer Service
• Forwarding requests to other departments if no other solution is possible
• Ensuring the quality of communication
• Registering and analyzing reports
• Suggesting improvements and optimizations
• Diagnosing the problems and trying to solve them