IT Support Agent (with German)

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group has over 360,000 team members globally in more than 50 countries and offers expertise from strategy and design to operations, focusing on cloud, data, AI, connectivity, software, digital engineering, and platforms.

• Very good command of German; good knowledge of English is an asset.
• Motivation to start a career in IT and willingness to learn.
• Positive, can‑do attitude and strong problem‑solving approach.
• Ability to communicate clearly with users and collaborate effectively with a team.

Nice to have:

• Basic understanding of IT concepts (Windows OS, Microsoft products, internet, hardware devices) or a technical mindset.

• Handle incoming requests from users in German regarding login issues, application access problems and other basic IT incidents.
• Provide troubleshooting support via phone, chat and e‑mail following established procedures and using diagnostic tools.
• Guide end users clearly and effectively through problem‑solving steps to restore their system or application functionality.
• Escalate complex issues to specialized teams and cooperate to ensure efficient case resolution.
• Document all interactions, reported issues and actions taken in the ticketing system.
• Use the internal knowledge base and tools provided during onboarding to deliver high‑quality service.
• Continuously expand your IT knowledge through diverse training programs and learning paths.