User Acceptance Testing Manager

TTC Tech is the central technology team behind The Travel Corporation, a global portfolio of 18 iconic travel brands including Trafalgar, Contiki, Uniworld Boutique River Cruises, and Insight Vacations. With over a century of history and millions of travellers journeying to more than 70 countries each year, TTC is one of the world's most established names in guided travel.

TTC Tech powers all of it. Headquartered in London with teams across the world, we build and support the technology that brings these world-class travel experiences to life.

We are a company that develops software for a global travel company. We work on projects that make vacationing easier and more pleasant. If you join us, you will get the opportunity to shape the experiences of users from all over the world. The varied pool of clients from all walks of life and presenting different online behaviors guarantees that working on our projects gives you a chance to constantly learn and develop in your field.

Apart from that, we are a team of people who love looking for new solutions and working closely with other teams. We value openness, transparent communication and always welcome creative ideas.

• Proven experience leading UAT for large-scale enterprise systems
• Laser focus on ensuring processes are followed and all bases are covered
• Strong written and verbal communication: Ability to provide updates clearly and adapt your message for different audiences
• Organised and accountable: Managing multiple workstreams and staying on top of them
• Flexible approach to working schedule due to global project supporting Contact Centres worldwide
• Ability to provide clear instructions, training, and guidelines to Business Users who are testers

Nice to have:

• Experience with Test Rail
• Experience with Genesys Cloud
• Experience with Service Now
• Experience with Contact Centre Operations

• Review and develop UAT test plans and approach: Define and own the UAT strategy, approach, and detailed test plans
• Establish entry and exit criteria
• Ensure traceability between requirements and test scenarios
• Monitor and report on progress: Coordinate UAT across global teams and SMEs
• Support hands-on testing where required
• Validate end-to-end journeys across voice, digital channels, and back-office workflows
• Defect management and resolution: Own defect lifecycle including triage and prioritisation
• Lead defect triage sessions
• Ensure visibility of defect status and impact
• Reporting & Sign-off: Provide structured reporting on progress and risks
• Drive readiness for UAT sign-off
• Stakeholder collaboration: Work with Product Owners, SMEs, and Operations
• Coordinate across regions and time zones
• Communicate progress and risks clearly to both technical and non-technical audiences