Agent IT Service Desk (K/M/N)

VOSS Automotive Polska Sp. z o.o. designs and manufactures automotive components such as brake and fuel lines, multi-connectors, and valves for major car brands. The company offers well-paid, stable work in safe conditions with a bonus system and a rich set of non-wage benefits. As an IT Service Desk Agent, you will provide technical support for software and hardware, maintain IT system functionality, analyze user reports, identify problems, and ensure timely resolution in cooperation with the IT team and solution owners.

• Higher education
• Very good knowledge of German and English
• Basic IT knowledge
• Flexibility and ability to work under time pressure
• Ability to work with instructions
• Ability to cooperate in an international team
• Very good communication skills

• Handling user requests; direct involvement in managing tickets, incidents, and problems
• Diagnosing and resolving incidents related to software and hardware, including operating systems (Windows and iOS) and various applications, including mobile
• Diagnosing and resolving incidents related to devices such as printers, copiers, and scanners, including label printers
• Creating and updating operational instructions and documentation