Technical Solutions Engineer Manager, Networking, Google Cloud (English)

The Google Cloud Platform team helps customers transform and build their business with cloud technology. The team develops products for security, reliability, and scalability, supporting infrastructure to applications and hardware. They serve developers, businesses, educational institutions, and government agencies globally, enabling digital transformation and enterprise-grade solutions.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 13 years of experience troubleshooting and advocating for customers' needs, triaging technical issues including hardware, software, application, operational, and process.
• 13 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Experience reading code in general purpose languages such as Java, C, C++, Python, Shell, Go, or JavaScript, or experience in system design.
• Fluent English communication skills for customer-facing sales role.

Preferred qualifications:

• 10 years of experience in technical consulting supporting large enterprise customers with high service-level objectives and agreements.
• 5 years of experience managing a technical, customer-facing team.
• Experience with cloud computing (certifications, internships, coursework).
• Experience with packet capture/analysis, artificial packet creation, load testing, and traffic path analysis for network performance troubleshooting.
• Knowledge of networking fundamentals including TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing.

• Lead a team by setting and communicating priorities aligned with organizational goals.
• Meet regularly with team members to discuss performance, development, and provide feedback and coaching.
• File issue reports against product, documentation, and procedures by documenting desired behavior or reproduction steps and drive bugs to resolution.
• Suggest code-level resolutions for product bugs using relevant tools and communicate effectively with stakeholders.
• Resolve technical incidents and escalations by performing analysis using tools like SQL, R, Python, and data infrastructure.
• Identify opportunities and build solutions to improve support or empower customers through self-service tools and documentation.

Google is an equal opportunity workplace and affirmative action employer committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. They consider qualified applicants regardless of criminal histories consistent with legal requirements. Accommodations are available for applicants with disabilities or special needs.