Technical Customer Engineer (IoT)

At AVSystem we develop top class device management and IoT platforms for 100+ large companies worldwide. With less than 200 specialists, we provide both superior technology and thought leadership for the standardization of LwM2M and other protocols.

• Bachelor’s degree in Computer Science, Telecommunications, or a related field.
• 3+ years of professional experience in a technical support or system engineering role.
• Strong understanding of networking protocols and principles (DNS, DHCP, HTTP(S), TCP/UDP, PKI).
• Fluent in Polish and English with excellent technical communication skills.
• Strong analytical and problem-solving skills, with attention to detail.
• Comfort working directly with customers and building long-term, trust-based technical relationships.
• Ability to build and maintain strong customer relationships.
• Availability to work in a hybrid model (3 days per week onsite in Kraków, 2 days remote). Candidates from other locations must be available for a 2-week onsite onboarding.

Nice to have:

• Certifications such as CCNA or equivalent networking expertise.
• Experience with containerization technologies (e.g., Kubernetes, Docker).
• Knowledge of IoT protocols and related technologies.

• Plan and organize your work based on project priorities, incoming tickets, and assigned tasks, taking ownership of customer issues.
• Configure, troubleshoot, and optimize IoT solutions to meet client-specific requirements, analyzing issues end-to-end, asking follow-up questions, and escalating only when necessary.
• Guide customers through PoCs, rollouts, and production, including LwM2M deployments, and support them in configuring and using the platform effectively.
• Maintain customer-facing technical documentation, including configuration guides, troubleshooting workflows, and project-related materials.
• Deliver training and workshops, helping customers understand the platform and adopt best practices.
• Build and maintain long-term relationships with customers, collecting feedback to inform product improvements and support processes.
• Once you are fully onboarded and confident in your responsibilities, you will participate in a 24/7 on-call rotation – this is an additional paid opportunity. Actual interventions are rare, so most of the time it mainly involves monitoring and being on standby.