HR Processes and Systems SME, Business Process and System Support

Lundbeck Group Business Services Krakow (GBS Krakow) is a strategic part of Lundbeck, a global pharmaceutical company based in Copenhagen, specialized in brain diseases. We are dedicated to advancing brain health and transforming lives through innovative neuroscience.

At Lundbeck, our most important contribution is easing the burden of the millions of people living with brain disorders. Whether it is migraine, depression, or other brain disorders, patients, their careers, and society as a whole depend on us. Through cutting edge science and strong partnerships, we develop and market some of the world’s leading treatments, expanding into neuro-specialty and neuro-rare from our strong legacy within psychiatry and neurology.

In Krakow, we contribute to this mission by delivering best-in-class operations and advice to the Lundbeck Group in the areas of Accounting to Reporting, Procurement & Finance Operations, IT & Business Process and System Support, People Services, Legal, Compliance & Sustainability, as well as Service Excellence & Innovation Department.

• Minimum 2 years of experience administering or supporting HR systems (preferably SAP SuccessFactors).
• Solid experience in designing, delivering, or improving HR processes.
• Strong understanding of HR data structures, integrations, and reporting.
• Experience working with incidents, changes, and system release.
• Very good Excel skills.
• Fluent English.
• Analytical and investigative mindset, with the ability to connect system behaviour with business processes.
• Strong sense of ownership, proactive approach to improvements, and comfort working independently.
• Ability to confidently collaborate with and challenge stakeholders at different levels of the organization.

• Shape how global HR processes are delivered through SAP SuccessFactors (PeoplePoint).
• Configure, run, and continuously improve global HR platforms, primarily SAP SuccessFactors (PeoplePoint).
• Translate HR business needs into robust system solutions.
• Ensure high data quality and support critical global HR processes.
• Contribute to system testing and training, process improvements, data reporting, and analytics.
• Provide second-level technical support and assist the business in resolving system and process exceptions.
• Manage changes and documentation.
• Work closely with senior colleagues and team manager to deliver stable, high-quality HR system operations.