Technical Support Engineer

Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant fintech payments business with exceptional people and the best products and services.

Since our inception in 2018, we’ve scaled our portfolio to encompass nearly 40 leading brands and now number in excess of 860 employees globally. Across our SaaS platforms, we’re creating an environment where talented entrepreneurs and their businesses can thrive. As a ClearCourse employee, you’ll benefit from the feel of an innovative, close-knit tech start-up environment where you’ll be able to collaborate with exceptional people and fast track your career.

The partnership launched a new payments business, ClearAccept, to deliver this service, by assembling a highly accomplished team with a track record of successfully launching new payments technology. Our innovative payments platform is built using a cloud native microservice architecture running on AWS using serverless infrastructure (AWS ECS + Fargate). We store all our code in GIT and use Git flow as our branching strategy. Our CI/CD process is managed by our DevOps team using Infrastructure as Code with Terraform and all our services are covered by automation tests using BDD. All our services are developed using a minimum of dotnet core 3.1 with C# and we develop API first. We provide a REST API that allows other platforms to integrate with us. We store our data in various database engines managed by AWS (Aurora using PostgresSQL and DynamoDB). We utilise services from the cloud provider where possible.

• Experience in Technical Support / IT Operations (2+ years)
• Strong understanding of APIs (REST, gRPC) and system integrations
• Knowledge of databases (PostgreSQL, MS SQL)
• Experience with monitoring tools (Datadog, ELK)
• Ability to investigate, analyse, and communicate complex issues clearly
• Exposure to cloud platforms (AWS, Azure, GCP)

Nice to have:

• Bonus if you’ve worked with payments, EPOS, gateways, or acquirers

• Act as the go-to escalation point for complex technical and integration issues
• Dive deep into APIs, logs, and system behaviour to identify root causes
• Work closely with Product, Engineering, and Support teams to resolve incidents
• Own and manage L3 tickets (Jira / Azure DevOps) end-to-end
• Support integrations, releases, and product improvements
• Build strong relationships with internal teams and external partners