Voice AI Senior Consultant/Forward Deployed | Poland

At Deloitte Digital, we are building a new Voice AI capability focused on helping clients turn voice technology into measurable business value. We work at the intersection of strategy, customer experience, AI transformation, and hands-on deployment. A key part of this capability is our recent partnership with ElevenLabs, where we support enterprise Voice AI implementations, shape client use cases, and build compelling demos and deployment patterns for real customer environments.

• Experience in consulting, business analysis, solution design/presales, digital transformation, or technology implementation
• Strong workshop facilitation, presentation, and stakeholder management skills
• Good understanding of customer experience, service operations, contact center, conversational AI, or adjacent domains
• Confidence in working across technical and non-technical audiences
• Ownership mindset and ability to operate in ambiguity, move fast, and deliver high-quality outcomes
• Fluent English
• Willingness to work across international teams and client environments

Nice to have:

• Experience with Voice AI, conversational AI, chatbots, contact center platforms, or telephony-related solutions
• Familiarity with SIP, CCaaS, webhooks, API-based integrations, or cloud environments such as AWS / Azure
• Basic Python or scripting skills useful for prototyping, testing, or demo building
• Experience with prototyping, proof-of-value engagements, or building AI-enabled utilities / accelerators
• Background in BFSI, telecom, retail, or healthcare industries
• Exposure to AI transformation strategy, customer service modernization, or operating model redesign

• Structure client problems, identify high-value use cases, and translate them into actionable solution designs
• Facilitate workshops and manage stakeholders
• Work with digital platforms, APIs, integrations, workflow tools, or no-code/low-code environments
• Connect business priorities with practical realities of Voice AI implementation
• Shape Voice AI use cases, design delivery approaches, and work hands-on with no-code/low-code configurations, integrations, demos, and implementation teams
• Work across technical and non-technical audiences
• Collaborate on enterprise Voice AI projects and deployments with ElevenLabs
• Support client conversations, demos, solutioning, and implementation support