Voice AI Manager/Forward Deployed | Poland

At Deloitte Digital, a new Voice AI capability is being built to help clients turn voice technology into measurable business value. The role involves working at the intersection of strategy, customer experience, AI transformation, and hands-on deployment, including a partnership with ElevenLabs to support enterprise Voice AI implementations.

• Experience in consulting, business analysis, solution design/presales, digital transformation, or technology implementation.
• Ability to structure client problems, identify high-value use cases, and translate them into actionable solution designs.
• Strong workshop facilitation, presentation, and stakeholder management skills.
• Experience working with digital platforms, APIs, integrations, workflow tools, or no-code/low-code environments.
• Good understanding of customer experience, service operations, contact center, conversational AI, or adjacent domains.
• Confidence in working across technical and non-technical audiences.
• Ownership mindset and ability to operate in ambiguity, move fast, and deliver high-quality outcomes.
• Fluent English.
• Willingness to work across international teams and client environments.

Nice to have:

• Experience with Voice AI, conversational AI, chatbots, contact center platforms, or telephony-related solutions.
• Familiarity with SIP, CCaaS, webhooks, API-based integrations, or cloud environments such as AWS / Azure.
• Basic Python or scripting skills useful for prototyping, testing, or demo building.
• Experience with prototyping, proof-of-value engagements, or building AI-enabled utilities / accelerators.
• Background in one of the target industries for enterprise Voice AI such as BFSI, telecom, retail, or healthcare.
• Exposure to AI transformation strategy, customer service modernization, or operating model redesign.

• Strengthen the strategic partnership with ElevenLabs through quality delivery, feedback loops, and scalable engagement patterns.
• Mentor junior team members and help grow a high-performing Voice AI team within Deloitte Digital.
• Contribute to business development by supporting proposals, opportunity shaping, solution presentations, and early-stage client discussions.
• Support proposition development for Deloitte Digital’s Voice AI capability, including reusable assets, demo narratives, sector-specific solutions, and go-to-market materials.
• Supervise delivery governance, risks, dependencies, timelines, and stakeholder communication across multiple workstreams.
• Coordinate cross-functional teams including consultants, engineers, architects, designers, and client stakeholders to deliver high-quality outcomes.
• Oversee the design and deployment of ElevenLabs-based solutions, including conversational experiences, configuration logic, testing approach, integration planning, and go-live readiness.
• Translate business goals and operational pain points into Voice AI solution concepts, delivery approaches, and implementation plans.
• Own senior client conversations, including discovery workshops, use-case framing, executive presentations, and decision-making support.
• Identify where Voice AI can create measurable business value and shape transformation roadmaps, pilot approaches, and implementation priorities.
• Lead Voice AI strategy and deployment engagements for Deloitte clients across customer service, contact center, sales, service, and voice-driven experiences.