Senior ESM Consultant (SIAM, German)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing over 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions across strategy, technology, design, engineering, and business operations, reporting 2025 global revenues of €22.5 billion.

• Willingness to undergo security clearance and work in regulated environments
• Knowledge of ITIL v4, SIAM, and experience with ServiceNow
• Experience working in multi-provider and cloud-based environments
• Ability to design processes, KPIs, governance structures, and operating models
• Confidence in facilitating stakeholders, providers, and cross-functional teams
• Structured, solution-oriented mindset with strong communication skills
• Ability to present complex topics clearly to different audiences
• German language required at minimum B2 level

• Design and document core ITIL and SIAM processes with end-to-end consistency
• Capture and align requirements from development, operations, and service providers
• Define governance models, including roles, interfaces, communication, and forums
• Onboard providers into agreed processes, tools, reporting, and operating models
• Define ITSM tooling and integration requirements, including service and KPI reporting
• Support the transition from development to operations, including readiness and handover
• Facilitate governance forums, CABs, and service reviews with key stakeholders
• Prepare decision materials for process, architecture, security, and compliance topics

Willingness to undergo security clearance and work in regulated environments is required.