PHP Software Engineer II

Zendesk is a company focused on powering exceptional service through AI, automation, and intelligent customer experiences. The role is within the Workforce Management product team, which provides AI-powered solutions for forecasting, scheduling, and agent performance tracking.

• 3+ years of professional experience building production services in PHP (Laravel or similar frameworks).
• Practical experience with Docker, CI/CD pipelines, and deploying services on cloud platforms (AWS preferred).
• Knowledge of relational databases (MySQL, PostgreSQL) and writing performant queries; experience with unit and integration testing (PHPUnit, Codeception).
• Familiarity with RESTful APIs and event-driven architectures; comfortable designing for eventual consistency, retries, and failure modes.
• Experience with observability and performance tools; comfortable interpreting metrics and logs to drive improvements.
• Clear and empathetic communication skills to partner across engineering, product, and support teams.
• Growth mindset with enjoyment of learning new technologies and implementing them.

Preferred qualifications:

• Experience building event-driven systems and/or using Kafka in production.
• Experience with ClickHouse, Swoole, or Laravel Octane.
• Prior experience working in agile squads and contributing to technical strategy and architecture.
• Background in performance tuning and capacity planning for high-throughput services.

• Write, test, review, and maintain high-quality PHP code and services used by millions worldwide.
• Deliver end-to-end work across the software development lifecycle: design, implement, test, deploy, and operate features and services.
• Lead squad-level initiatives and collaborate with product, operations, and customer-facing teams to translate requirements into robust solutions.
• Drive technical decision-making including designing APIs, event schemas, and data models; identify tradeoffs and recommend solutions.
• Tackle technical debt and refactor complex components; break large problems into manageable deliverables.
• Monitor, profile, and optimize system performance, scalability, reliability, and cost.
• Mentor and provide actionable feedback through code reviews; participate in hiring to grow the team.
• Contribute to documentation, runbooks, and on-call practices to improve operational reliability.

This role requires attendance at the local Kraków office part of the week as part of a hybrid work model. The specific in-office schedule is determined by the hiring manager.

Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion. Reasonable accommodations are available for applicants with disabilities.