Frontend Tech Lead

Zendesk is a company focused on powering exceptional customer service through AI, automation, and intelligent customer experiences. The role is part of the Workforce Management product team, which provides AI-powered solutions for forecasting, scheduling, and agent performance tracking.

• 8+ years of professional software engineering experience, with 5+ years focused on frontend development using React and TypeScript.
• Hands-on experience building modern web applications with JavaScript (ES6+), React, Redux (or comparable state management), and TypeScript.
• Experience delivering large, complex features and influencing frontend architecture in high-scale products.
• Experience with testing frameworks (Jest, RTL), performance tooling, and observability for frontend systems.
• Ability to mentor engineers, lead technical discussions, and balance speed with long-term maintainability.
• Excellent communication skills for explaining technical concepts to engineers, product managers, and designers.
• Customer-first mindset with curiosity about frontend impact on UX, accessibility, and reliability.

Preferred Qualifications:

• Experience with Styled Components, Ant Design, or other component libraries and design systems.
• Experience working in a monorepo (e.g., Yarn workspaces, Lerna, Nx) and contributing to shared frontend packages.
• Familiarity with GraphQL, observability tooling, and performance budgeting.
• Prior exposure to AI/ML-backed products or workforce management/contact center domains.
• Experience contributing to or managing design systems at scale.

• Lead design and delivery of scalable, maintainable frontend systems using JavaScript (ES6+), React, Redux, and TypeScript.
• Define and evolve frontend architecture, best practices, and component libraries, including monorepo patterns and design system integration.
• Drive performance, accessibility, and quality improvements, including setting performance budgets and implementing robust testing (unit, integration, E2E).
• Own complex features end-to-end: translate product requirements into technical designs, estimate, implement, and validate in production.
• Mentor and coach engineers across the squad and adjacent teams; conduct code reviews and promote shared learning.
• Collaborate with Product, UX, Data Science (AI/forecasting), and Backend teams to meet functional and non-functional requirements.
• Identify and reduce technical debt; lead cross-team initiatives to improve developer productivity and product reliability.

• This role requires hybrid work with mandatory attendance at the local Kraków office part of the week; specific schedule determined by hiring manager.
• Artificial intelligence or automated decision systems may be used to screen or evaluate applications.
• Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion.
• Reasonable accommodations are available for applicants with disabilities upon request.