Daily Banking Digital Expert

Bank Millennium S.A. is a financial institution focused on providing high-quality products and services while continuously seeking new solutions and innovations. The company emphasizes quality and innovation as core values and offers a professional development environment. The central offices develop and improve digital solutions across all business and product lines.

• Experience in developing digital products or processes, especially those influencing long-term client relationships
• Ability to combine product, project, and analytical knowledge to make expert decisions
• Proactivity in formulating development directions and recommendations for initiatives of strategic importance to the bank
• Knowledge of digital technologies and market trends in digital banking
• Knowledge and practical application of project management methodologies, including Scrum
• Determination to create innovative, user-friendly products and services
• Independence in task execution, work organization, and effective time management
• Higher education in economics, finance, or banking
• Good command of English
• Willingness to work full-time and be on-call during implementations

• Initiate and lead activities to increase the likelihood of Bank Millennium being chosen as the main bank by clients (e.g., onboarding, service activation, salary transfer)
• Create strategies and recommendations for daily banking processes to develop key client relationships (primacy)
• Design and implement processes aligned with the "mobile first" philosophy to support a digital, intuitive, and long-term client-bank relationship
• Design and optimize client onboarding processes, including first login, service activation, and product education
• Analyze client behaviors and identify opportunities to increase client loyalty to bank products and services using data, insights, and UX research
• Represent the daily banking area in strategic and transformational projects as an expert voice on building primacy relationships
• Monitor product success parameters and take appropriate actions for continuous improvement
• Develop project requirements and documentation

The recruitment process details, including salary information, are available on the Bank Millennium career website. The bank complies with the Act on the Protection of Whistleblowers and has procedures for reporting legal violations internally.