Second Line Support Specialist (m/k/x)

Qemetica is a leading chemical group in the European market, producing products such as soda, salt, plant protection agents, foams, silicates, and packaging. The company operates globally and serves various industries.

• Minimum 1–2 years of experience in a similar role (Helpdesk / Service Desk / IT Support)
• Very good knowledge of Windows and macOS systems (MacBook)
• English language proficiency at B2 level for communication
• Knowledge of Microsoft 365
• Basic knowledge of Active Directory
• Knowledge of Microsoft Intune (MDM, device management)
• Ability to diagnose and solve IT problems
• Experience with ticketing systems (e.g., ServiceNow)
• Communication skills and ability to work with users
• Good work organization and resistance to time pressure
• Willingness to travel occasionally

Nice to have:

• Knowledge of network issues (LAN/WAN)
• Experience working in a large organization
• IT certifications (e.g., ITIL)

• Provide IT support for business users and VIP users
• Handle tickets via the ServiceNow system
• Update data in inventory systems and Active Directory
• Prepare, issue, and receive equipment for users, including workstation setup and relocations
• Install and configure software (Windows, macOS, mobile devices)
• Receive, send, and transport IT equipment, including heavy shipments
• Operate printers, scanners, and multifunction devices
• Diagnose and repair computer hardware
• Manage videoconferencing equipment
• Replace consumables (e.g., toners)
• Participate in strategic projects within the Group
• Create purchase orders
• Analyze and resolve tickets according to procedures
• Inform users about ticket status
• Support IT department financial settlement processes

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