Senior Observability Engineer (f/m/x)

A global consumer organization is seeking a Senior Observability Engineer. This role goes beyond tooling- you will design, implement, and continuously enhance observability capabilities to support business-critical services, improve system resilience, and enable better operational decision-making.

• At least 5 years of experience in Observability / Monitoring within complex, enterprise environments
• Hands-on New Relic experience (APM, infrastructure, logs, traces, dashboards, alerting)
• Strong critical thinking and troubleshooting skills; ability to work effectively under pressure
• Good business understanding—you know why systems are monitored, not just how
• Proven stakeholder management skills and clear communication with technical and non-technical audiences
• Ability to work independently and autonomously, taking full ownership of assigned areas
• Very good command of the English language
• Residing in Poland required

Nice to have:

• Previous work with ITSM processes (incident, problem, change) and linking observability to operational workflows
• Background in SRE, DevOps, or production support for high-availability systems
• Experience working in distributed, international teams and on large-scale platforms

• Manage end-to-end observability for business-critical applications and platforms
• Work hands-on with New Relic to create dashboards, configure alerts, develop service views, and generate actionable insights
• Evaluate system performance, behavior, and reliability, using strong analytical thinking
• Operate as a senior, self-sufficient engineer, taking ownership of topics from start to finish
• Collaborate with engineers, operations teams, service owners, and business stakeholders
• Continuously refine monitoring strategies, reduce alert noise, and improve signal quality, particularly during high-pressure situations and production incidents

Residing in Poland required