Engagement Manager (Service Delivery, with German)

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

• Master's degree in Business, Information Technology, or a related field
• Minimum of 5 years of experience in project management, particularly in areas related to Service Delivery Management
• Excellent communication and interpersonal skills to manage client relationships and team dynamics
• Proficiency in agile software delivery and experience with agile at scale frameworks (e.g. SAFe)
• Proven ability to drive engagements at both the executive (CxO) level and with delivery execution teams
• Proven records of financial accountability and the ability to manage project budgets and financial reporting
• Excellent problem-solving skills and the ability to operate in a constantly changing landscape with strict timelines and outcomes
• Innovation and continuous improvement mindset to drive project success
• Very good knowledge of German and English

• Leading and managing projects and services from initiation to closure, ensuring timely delivery and client satisfaction
• Acting as the primary point of contact for clients, managing relationships and ensuring effective communication
• Driving innovation and sustainability within projects, fostering an environment that encourages new ideas
• Managing project budgets, forecasting, and financial reporting with end-to-end financial accountability
• Managing service KPIs with a continuous improvement approach
• Collaborating with cross-functional, multinational and distributed teams
• Providing guidance and support to clients, acting as a trusted advisor