IT Manager

Accountable for local IT operations. Lead and develop local IT team. Manage local IT infrastructure & operations in cooperation with local business functions while aligned with global standards and polices. Represents the unit towards IT.

• 5+ years of IT experience in working in an international company and work environment, line manager experience
• Experience in managing IT network infrastructure and Microsoft Dynamics 365
• Experience in cloud solutions, ERP, security, networking and compliance from a large or medium-sized manufacturing company
• Interest in or experience with IT/Cybersecurity, EDI and automation
• Certificate in ITIL Foundation
• Excellent interpersonal/leadership and communications skills with an ability to interpret and present information to a variety of recipients
• Good attention to detail and a natural problem solver
• Strong internal customer focus (customer service skills)
• Well-developed knowledge in internal infrastructure within IT as well as IT systems/services and processes
• Capable of teaching/educating/influencing others
• Anticipates and adapts easily to customer needs by regularly contacting them to determine their needs, working with customers to adapt services, products or solutions to meet their needs.
• Breaks down issues or problems and identifies critical relationships between components, and uses this to prioritize and draw conclusions
• Change management skills
• Negotiation skills
• Empathy skills
• Analytical mind
• Open to continuous learning
• A bachelor’s degree in Computer Science, Engineering or equivalent
• Well-developed English skills
• Native local language skills
• General ability to perform hands-on IT work at sites (e.g. computer (Windows OS), printer, mobile phones, network cabling etc.)
• ITSM basics+ (ITIL4 Foundation level knowledge)
• Network mgmt fundamentals (concepts & terminology)
• Financial mgmt fundamentals (concepts & terminology)
• Cybersecurity fundamentals
• Lean mgmt fundamentals

• Act as a line manager for the local IT team
• Represent the unit towards IT (single point of contact for IT) and GF IT
• Act as the local platform owner in Servicenow, i.e., ensure CMDB database integrity for local assets in the central ITIL system
• Ensure and participate in support & management of local IT infrastructure/operations on daily basis, according to locally agreed service times & SLAs
• Ensure that local IT team has organized itself to manage incidents, changes & requests assigned to it in Servicenow and / or in other agreed support channels
• Coordinate team’s tasks ensuring delivery, performance and security of local IT infrastructure/operations, aligned with global or group level policies.
• Collaborate closely with local Operations in the area of IT-OT
• Develop, own and align local IT roadmap with global/central IT roadmaps to ensure coherent overall planning of local activities.
• Adhere to global guidelines and ensure close collaboration with global IT function as well as with Group IT, being an active player in both cases
• Ensure computer life cycle management and general IT asset management, incl. printers, mobile phones, tablets, video conferencing equipment, handheld scanners etc.
• Ensure IT security & compliance according to global / group expectations & policies
• Ensure IT related local communication towards the local organization when needed
• Plan, manage and control IT budget (opex & capex) for the local unit
• Manage, motivate and develop own staff in a way that provides them with the competencies needed to provide IT services and support according to internal and external service agreements
• Ensure procurement, maintenance & lifecycle management of IT equipment the local business unit aligned with IT & GF IT
• Ensure that internal customer relationships with relevant stakeholders are working properly
• Manage local IT contracts, e,g, internet and telephone subscriptions etc.
• Lead local IT initiatives or participate in larger projects/initiatives as the local IT representative (of IT or other functions)
• Ensure local documentation for all domains defined in IT I&O Target operating model
• Cooperate & coordinate actions with local external IT (vendors & service providers) (if such exists)
• Ensure and participate in periodical service management practises with local external IT (if such exists)