IT Administrator

Travcorp Poland Sp z o.o. develops software for a global travel company, working on projects that enhance vacation experiences worldwide. The company serves a diverse client base with varied online behaviors, providing opportunities for continuous learning and development. The team values openness, transparent communication, and welcomes creative ideas.

• Degree in Computer Science, Information Technology, or a related field.
• Fluent in spoken and written English, used daily in meetings within an international environment.
• Minimum of 1 year experience in 1st/2nd line IT support roles.
• Solid knowledge of Microsoft Active Directory, Microsoft 365, Intune, Entra (Azure AD) and Defender.
• Proficiency in Windows 10/11 (installation, maintenance, and troubleshooting).
• Experience with ITSM (ServiceNow, Zendesk, or equivalent).
• Familiarity with remote support tools (e.g., TeamViewer, BeyondTrust).
• Willingness to work onsite in the Poland office 3 days per week, and during emergencies if required.
• Availability for 2 weekends a month is required.

Nice to have:

• Relevant certifications (e.g., CompTIA A+, Network+, Security+).

• Represent the IT department in a professional, approachable, and service-oriented manner.
• Manage tickets via ServiceNow (ITSM platform).
• Handle incoming support calls through Microsoft Teams.
• Provide in-person support to staff onsite in the Poland office (walk-ins).
• Deliver remote assistance using standard support tools.
• Troubleshoot and resolve hardware and software issues.
• Work with core company tools including Microsoft Office Apps, Intune, Defender, and related platforms.

Availability for 2 weekends a month is required. Willingness to work onsite in the Poland office 3 days per week, and during emergencies if required.