Incident & Problem Coordinator

Banqsoft is a Nordic-based market leader offering financial software solutions for asset finance, digital banking and credit management. We provide cutting-edge technology solutions and industry expertise to enable service providers to stay competitive in an increasingly digital financial landscape.

We are currently 350 employees (and growing!) across eight offices in Norway, Sweden, Denmark, Finland, Poland and Malaysia. Joining our team, you will get the chance to work within an international company with the possibility to influence decisions and contribute to the organization’s development. We are small enough to understand the end-to-end value chain and large enough to innovate.

We offer you a collaborative and hybrid work environment working with international customers and challenging projects. With established career paths, internal mobility and promotion process we believe there will be plenty of opportunities for you to grow with us.

• 2–5 years of experience in Incident Management, Problem Management, operations, technical support or similar roles
• Solid understanding of SaaS environments, monitoring and change processes
• Strong communication, facilitation and coordination skills — especially under pressure
• Ability to bring structure and clarity to complex and time critical situations
• ITIL Foundation certification

Nice to have:

• Experience contributing to service reliability, operational governance or resilience initiatives
• Exposure to RCA facilitation, trend analysis or incident reporting
• Interest in preventive operations and continuous improvement practices

End to End Incident Coordination & Ownership:

• Lead P2 and complex P3 incidents end to end
• Run war rooms and coordinate technical teams across functions and vendors
• Ensure clear, timely and structured communication to stakeholders throughout incidents

Problem Management & Long Term Stability:

• Facilitate root cause analyses (RCAs) and post incident learning
• Track corrective and preventive actions to completion
• Identify incident trends and systemic weaknesses across platforms and services
• Support prioritization of long term fixes over repeated short term reactions

Data Driven & Preventive Operations:

• Use incident data and reporting to highlight patterns, risks and improvement areas
• Contribute to more proactive and preventive operational practices
• Support regular incident and problem review forums with clear insights and outcomes

Collaboration, Governance & Continuous Improvement:

• Work closely with engineering, operations, service management and product teams
• Support structured incident/problem management processes across teams and countries
• Help strengthen operational maturity, consistency and transparency