User Access Management Specialist

• 3-5 years of experience in UAM and Identity & Access management products.
• Hands-on experience with Active Directory Users and Computers, AD Administrative Center, and PowerShell for account management.
• Strong understanding of identity lifecycle, RBAC, and compliance requirements.
• Familiarity with ITSM tools (ServiceNow, HPSM) for request handling.
• Knowledge of audit and reporting for access management.
• Ability to work in shared service/offshore delivery models.
• Thorough experience in requirements elicitation & translation (simplification), requirements management & communication.
• Change Management & Release Management experience.
• Trouble-shoot issues of team members and guide them in performing their activities.
• Excellent communication skills.
• Exposure to Entra ID (Azure AD) and hybrid identity environments.
• Basic understanding of IGA tools (Saviynt, SailPoint) and PAM (CyberArk).
• ITIL Foundation certification.

User Account Lifecycle Management:

• Perform manual provisioning, modification, and deprovisioning of user accounts in Active Directory (AD) and related systems.
• Ensure adherence to Joiner-Mover-Leaver (JML) processes and access control policies.
• Process access requests for business applications and infrastructure systems based on approved workflows and least privilege principles.
• Maintain synchronization and data integrity across directories (AD, Entra ID) and business systems.

Service & Shared Account Administration:

• Manage service, shared, and system accounts with proper ownership, justification, expiration, and periodic review.
• Enforce compliance with organizational policies; document all access requests and approvals.
• Generate and maintain audit-ready reports for internal and external reviews.

Ticket Handling:

• Act as single point of contact for UAM-related tickets (Active Directory entries, user/non-user accounts).
• Monitor requests in ITSM tools (e.g., ServiceNow) and ensure SLA adherence.
• Participate in access governance reviews and operational meetings.
• Support integration of applications into UAM scope and assist IAM project teams with user access data.

Documentation:

• Maintain and improve operational SOPs for manual UAM processes.
• Conduct periodic training for any new process changes for the entire team.

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to [email protected], through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.