Configuration Management – Process Owner

thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes and services to numerous companies from thyssenkrupp – an international group of companies, comprising largely independent industrial and technology businesses and employing more than 100,000 people across 56 countries. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.

• Solid understanding of ITIL with ITIL Foundation as a minimum
• Experience with ServiceNow CMDB or another CMDB platform
• Ability to design and document processes, governance rules, and data models
• Practical understanding of infrastructure components and IT services
• Experience working with internal teams and external suppliers
• Structured thinking, strong analytical skills, and clear communication
• Ability to take full ownership of the process and drive endtoend improvements
• Clear and concise communication in English, German skills are a plus

Nice to have:

• ITIL Managing Professional or higher ITIL certifications
• Experience with ServiceNow Discovery, identification & reconciliation
• Understanding of CSDM (Common Service Data Model)
• Experience with CMDB integrations for cloud or onprem systems
• Background in asset management or infrastructure architecture
• Experience working in a multivendor environment (incl. SIAM)
• Ability to run governance forums and align stakeholders
• Experience in Change Management

• Create and improve the Configuration Management process based on ITIL best practices
• Build and maintain the CMDB model in ServiceNow together with the ServiceNow team
• Define rules for CI ownership, naming standards, lifecycle states, mandatory fields, and governance
• Ensure CMDB completeness, accuracy, and alignment with operational processes
• Lead data quality activities including reconciliation, CI updates, and continuous improvement
• Work with technical teams, service owners, and suppliers to keep CI data current and reliable
• Enable consistent CMDB usage across Incident, Change, Request Fulfilment, and Problem
• Represent the process in CAB, operational reviews, and technical discussions