Technical Solutions Engineer I, Infrastructure, Kubernetes, Google Cloud

Google Cloud provides enterprise-grade solutions leveraging cutting-edge technology to help organizations digitally transform their business and industry. The role is part of a global team providing 24x7 support to customers transitioning to Google Cloud.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (hardware, software, application, operational, process).
• 5 years of experience in technical consulting supporting large enterprise customers with high service-level agreement requirements.
• 5 years of experience with Web Tech, Systems Administration, Developer Operations, Networking, Kubernetes.
• Experience with cloud computing and debugging workload issues across large-scale, multi-node environments.
• Experience with exploratory kernel debugging and performance analysis of containerized systems.
• Experience working in public cloud services and infrastructure, e.g., Google Cloud Platform (GCP).
• Experience in Computer Networking (TCP/IP, Routing, Load balancing) and understanding of basic web technologies (HTTP, HTML, DNS, TCP).

• Work with customers on their production Google Kubernetes Engine (GKE)/Anthos deployments to resolve issues and achieve product readiness, availability, and scale.
• Develop an understanding of Google Cloud's GKE/Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer reported issues, building tools, and faster diagnosis.
• Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a team of engineers/consultants that globally ensure 24 hour customer support, including working non-standard hours/shifts and weekends as needed.
• Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.

This role requires working in a shift pattern or non-standard work hours, which may include weekend work. Candidates may choose preferred working location from Warsaw, Poland or Dublin, Ireland.