VIP Quality Assurance Manager - French Speaking

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. The company has a team of 1,300 employees and operates in Cyprus, Malta, Portugal, Poland, and Serbia.

• Fluent French.
• At least 2 years of iGaming experience.
• Experience in quality assurance, focusing on VIP programs, services, or customer experiences within the iGaming industry.
• Strong understanding of QA methodologies, testing techniques, and tools, with hands-on experience in test planning, execution, and automation.
• Excellent analytical and problem-solving skills, with the ability to identify, prioritise, and resolve complex issues efficiently.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making at all levels of the organisation.
• Deep knowledge of iGaming regulations, compliance requirements, and industry standards related to VIP player experiences.
• Passion for gaming and a strong commitment to delivering outstanding customer service to VIP players.

• Assist in the development and implementation of a comprehensive quality assurance strategy specifically tailored to VIP programs and services.
• Daily quality assessments of all VIP account Manager tasks related to communication and engagement with players.
• Regular and coherent reporting of all actions taken and results found.
• Create and execute training and development plans.
• Collaborate closely with VIP account managers to identify QA requirements and ensure alignment with business objectives.
• Conduct regular assessments of VIP account manager activities, promotions, and rewards to identify areas for improvement and optimisation.
• Monitor VIP player feedback and complaints, and proactively address any quality-related issues or concerns in a timely manner.
• Stay up-to-date with industry trends, best practices, and regulatory requirements related to VIP gaming experiences, and incorporate them into QA processes.
• Analyse QA metrics and performance indicators to track progress, identify trends, and make data-driven recommendations for continuous improvement.
• Foster a culture of quality and excellence within the organization, promoting collaboration, transparency, and accountability across teams.