ServiceNow Performance Analytics Specialist

Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.

• 4-5 years of experience.
• Proven and hands-on experience in Service Level Management, Reporting, and Performance Analytics.
• Strong analytical and problem-solving skills.
• Knowledge of ITIL framework and best practices.
• Hands-on experience on service management tools and technologies.
• Ability to work collaboratively in a dynamic and fast-paced environment.
• Detail-oriented with a focus on delivering high-quality service.
• Excellent communication and interpersonal abilities.

SLA Development:

• Collaborate with stakeholders to define, document, and negotiate SLAs and key performance indicators (KPIs) based on business requirements and priorities.

Performance Analysis:

• Conduct in-depth analysis of service performance data to identify patterns, areas of improvement, and potential risks.
• Recommend and implement strategies to enhance service quality.

Documentation:

• Maintain accurate and up-to-date documentation of SLAs, KPIs, and related processes.
• Ensure that documentation is accessible to relevant stakeholders.

Stakeholder Collaboration:

• Work closely with cross-functional teams, including IT, operations, and business units, to align SLAs with organizational objectives and ensure that service levels meet business needs.

Continuous Improvement:

• Proactively identify opportunities for process improvements and efficiencies in service level management.
• Implement best practices and industry standards to optimize service delivery.