Technical Support Engineer (K/M)

• Proven experience in technical support, preferably in the IT or telecom sector
• Solid understanding of Linux environments (RHEL or similar)
• Experience with ticketing systems (ideally Jira)
• Fluent English (minimum B2 level)

Nice to have:

• Exposure to version control tools like Git
• Knowledge of networking, virtualization, or OSS/BSS solutions
• Background in software development is an asset

• Managing support requests through Jira Service Desk
• Clarifying and diagnosing incidents to provide accurate and timely feedback
• Reproducing issues in test environments and recommending appropriate fixes
• Acting as a link between customers and development teams
• Performing maintenance operations, remote upgrades, and license management
• Creating and updating internal documentation in Confluence
• Supporting bug prioritization and continuous improvement alongside the Support Manager