Change Management – Process Owner

thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes and services to numerous companies from thyssenkrupp – an international group of companies, comprising largely independent industrial and technology businesses and employing more than 100,000 people across 56 countries. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.

• Solid understanding of ITIL with ITIL Foundation as a minimum
• Experience running or coordinating Change Management in an ITSM environment
• Hands on experience with ServiceNow Change or another enterprise ITSM platform
• Ability to design and document governance rules workflows and approval logic
• Good understanding of infrastructure services and project delivery
• Strong stakeholder management and clear communication
• Ability to work in a multiteam environment and drive consistency across suppliers
• Structured approach and readiness to take full ownership of the process
• Clear and concise communication in English, German skills are a plus

Nice to have:

• ITIL Managing Professional or higher ITIL certifications
• Experience with ServiceNow risk scoring scheduling conflicts and change calendar management
• Background in Release Management or technical change coordination
• Experience working in a multivendor based environment (incl. SIAM)
• Capability to run governance forums and ensure alignment across stakeholders
• Understanding of dependencies between change configuration and service impact
• Experience in Service Asset and Configuration Management

• Create and improve the Change Management process in line with ITIL best practices
• Maintain clear rules for change types, risk assessment, prioritisation, approvals and scheduling
• Build and enhance the Change module configuration in ServiceNow together with the ServiceNow team
• Lead the CAB including preparation, agenda review and followup
• Ensure changes are assessed, tested, implemented, and reviewed in a controlled and predictable way
• Monitor change success rates, emergency changes, backout patterns, and process compliance
• Cooperate with technical teams, service owners, project teams, and suppliers to ensure highquality change execution
• Support stability of operations by preventing avoidable changerelated incidents
• Align Change Management with Configuration, Incident, Problem, and Release processes