IT Service Desk Specialist with German or Dutch (f/m/x)

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.

• Fluency in German or Dutch (spoken and written) and good command of English
• At least 6 months of experience in an IT technical support / Service Desk environment
• Knowledge of Windows OS, Office 365, Active Directory / Entra ID, and Intune
• Familiarity with ITIL concepts and ticketing tools (e.g., ServiceNow, Jira, BMC Remedy, or similar)
• Strong communication and interpersonal skills, with a customer‑oriented mindset
• Willingness to work in a 24/7 shift model and ability to perform well under time pressure
• Fluent in Polish required
• Residing in Poland required

• Providing remote support for users across applications, operating systems, and computer hardware
• Managing user accounts and access in Active Directory / Entra ID
• Handling Office 365 services and basic telephony system administration
• Supporting mobile devices (Android/iOS) and working with endpoint management tools (e.g., Intune, NinjaOne, ManageEngine)
• Performing initial triage of incidents and service requests via phone, email, or ticketing systems
• Escalating complex issues to higher support levels in line with defined procedures
• Documenting troubleshooting steps, supporting onboarding activities, and contributing to the knowledge base

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. The company is committed to equal treatment of all individuals, regardless of any protected characteristics, and promotes a diverse and inclusive work environment. Fluent in Polish and residing in Poland are required.