Junior IT Specialist with German

thyssenkrupp Group Services Gdańsk is a global competence and development center delivering business processes and services to numerous companies from thyssenkrupp – an international group of companies, comprising largely independent industrial and technology businesses and employing more than 100,000 people across 56 countries. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.

• Are fluent in German (min. B2) and have communicative English (min. B1)
• Are eager to learn with an interest in technology
• Hold a Bachelor’s Degree (or equivalent experience)
• Enjoy working in an international environment and teams
• Are ready to work in shifts (24/5)

Nice to have:

• MS Products basic knowledge (MS Office (Outlook, Teams, OneDrive), Windows 10, Active Directory, Azure Cloud)
• Hardware (Notebook, Desktop) basic knowledge
• Network (LAN/WAN), Zscaler, basic knowledge

• Serve as L1 Support in the Global Support Team (infrastructure and/or applications)
• Provide user support (desktop, cloud services, etc.)
• Receive, analyze and resolve incidents via tickets, phone and email
• Troubleshoot MS products and perform root cause analysis
• Record, track and escalate incidents using a ticketing system
• Manage users, maintain knowledge base & FAQ, and support process automation projects