Technical Support Agent with German & English

HCLTech is a global technology company with over 219,000 employees across 54 countries, delivering capabilities in digital, engineering, and cloud services. The company serves clients in Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues for the 12 months ending September 30, 2022, totaled $12.1 billion.

• Understanding of the IT environment and readiness to learn new processes and technologies
• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware
• ITIL knowledge would be an asset
• Excellent communication and conversation skills (both verbal and written)
• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
• Ability to acquire new information quickly and willingness to do so at all times
• Willingness to work with rotational shift
• Work mode: Hybrid (minimum 2 days office)
• Language Requirements: German – at least C1; English – at least B2

• Provide hardware/software/network problem diagnosis and resolution via telephone for customers’ end users
• Route problems to internal support group
• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge
• Administer and provide User Access in various systems
• Use the Call Tracking System to document and manage problems, work requests, and their respective resolutions and circumventions

As an equal opportunity employer, HCL supports and celebrates diversity and inclusion. Candidates must be willing to work in a hybrid mode with a minimum of 2 days in the office.