Technical Support Engineer (K/M)

Antal is a leader in recruitment of specialists and managers as well as HR consulting. The brand operates in 35 countries and has been active in Poland since 1996. Antal employs over 130 professional recruitment consultants who specialize in specific sectors and positions.

• Proven experience in technical support, preferably in the IT or telecom sector
• Solid understanding of Linux environments (RHEL or similar)
• Experience with ticketing systems (ideally Jira)
• Fluent English (minimum B2 level)

Nice to have:

• Exposure to version control tools like Git
• Knowledge of networking, virtualization, or OSS/BSS solutions
• Background in software development is an asset

• Managing support requests through Jira Service Desk
• Clarifying and diagnosing incidents to provide accurate and timely feedback
• Reproducing issues in test environments and recommending appropriate fixes
• Acting as a link between customers and development teams
• Performing maintenance operations, remote upgrades, and license management
• Creating and updating internal documentation in Confluence
• Supporting bug prioritization and continuous improvement alongside the Support Manager