Engagement Manager (Service Delivery, with German)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, employing 420,000 team members in more than 50 countries. The Application Development & Maintenance (ADM Center) provides comprehensive end-to-end IT services including business specification, software development, implementation, and application maintenance using leading IT technologies and management methods. The team implements solutions in DevOps, SRE, low code, Automation, and AI, with highly self-organizing and independent development teams skilled in agile and lean software engineering practices.

• Master's degree in Business, Information Technology, or a related field
• Minimum of 5 years of experience in project management, particularly in Service Delivery Management
• Excellent communication and interpersonal skills to manage client relationships and team dynamics
• Proficiency in agile software delivery and experience with agile at scale frameworks (e.g., SAFe)
• Proven ability to drive engagements at both the executive (CxO) level and with delivery execution teams
• Proven records of financial accountability and ability to manage project budgets and financial reporting
• Excellent problem-solving skills and ability to operate in a constantly changing landscape with strict timelines and outcomes
• Innovation and continuous improvement mindset to drive project success
• Very good knowledge of German and English

• Leading and managing projects and services from initiation to closure, ensuring timely delivery and client satisfaction
• Acting as the primary point of contact for clients, managing relationships and ensuring effective communication
• Driving innovation and sustainability within projects, fostering an environment that encourages new ideas
• Managing project budgets, forecasting, and financial reporting with end-to-end financial accountability
• Managing service KPIs with a continuous improvement approach
• Collaborating with cross-functional, multinational, and distributed teams
• Providing guidance and support to clients, acting as a trusted advisor

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Individuals are evaluated based on qualifications and performance, not personal characteristics.