Enterprise Data Process Lead with Spanish

IAG GBS (Global Business Services) is part of International Airlines Group (IAG), one of the world’s largest airline groups with over 600 aircraft serving more than 122 million customers annually across 260 destinations in 91 countries. IAG includes airline brands such as Aer Lingus, British Airways, Iberia, Level, and Vueling, supported by IAG Loyalty and IAG Cargo. The company is headquartered in Kraków and focuses on centralized solutions in Finance Operations, Financial Planning and Analysis, Tax, Treasury, Audit, and Airline services across IAG.

• Excellent written and spoken English and Spanish
• Analytical and problem-solving skills with great attention to detail
• Ability to prioritize and maintain clear focus in constant ambiguity and change
• Effective team-working skills and problem-solving attitude
• Excellent communication skills
• Strong understanding of data management, data governance, data quality, and data lifecycle tools and processes
• Experience in identifying inefficiencies and implementing process enhancements
• Strong ability to collaborate with cross-functional teams and communicate effectively with stakeholders at all levels
• Skills in planning and prioritizing work on multiple projects or initiatives simultaneously
• Experience as a corporate shared services process operative
• Strong expertise in master data domains (e.g., vendor, customer, finance)

• Act as the SME for assigned data domains (e.g., Vendor, Customer, Material, Finance)
• Maintain and improve process documentation, operation procedures, and work instructions
• Ensure standardized, efficient, and compliant process execution across all areas
• Design and maintain data validation rules, quality metrics, and control mechanisms for assigned processes
• Analyse recurring data issues, identify root causes, and recommend corrective and preventive actions
• Monitor data accuracy, completeness, and integrity in ERP and related systems
• Ensure process alignment with enterprise data governance policies, standards, and regulatory requirements
• Support periodic audits, data reviews, and compliance assessments
• Serve as a second-level expert for operational escalations, guiding specialists and senior specialists
• Collaborate with operating companies to ensure global process adoption and effective communication
• Identify opportunities to automate or streamline data processes
• Contribute to transformation projects, migrations, system enhancements, and process redesigns

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