Support Specialist with SQL

We are looking for exceptionally motivated and self-driven individuals to join the IT Support Team for international projects. The multinational team is responsible for supporting global business clients and data integration into the client’s platform.

The ideal candidate should also have a good record of building solid relationships with clients and be a good team player.

The candidate should be willing to work in a flexible hybrid model from an office located in Kraków. For candidates based in Kraków: 2-3 days per week in the office. For candidates outside Kraków: 2-3 days per month in the office plus 1-2 weeks of onboarding onsite.

• Experience with SQL, including writing queries (e.g., SELECT, INSERT, UPDATE, DELETE), troubleshooting database issues, understanding relational concepts (joins, indexes, constraints), and ensuring data integrity
• Ability to write and optimize SQL queries
• Analytical thinking with the ability to quickly understand and resolve complex problems
• Structured and solution-oriented approach, even under pressure
• Proficiency in English (min. B2 level) - both spoken and written form
• Time management skills

Nice to have:

• Advanced SQL skills (e.g., stored procedures, triggers, performance optimization)
• Experience with SQL Server, SSRS, SSIS, and Zendesk
• Experience in IT support and familiarity with ITIL processes

• Resolve technical queries and communicate solutions to clients on a daily basis via various tools
• Manage and work with the queues and case tracking system to effectively triage and resolve complex client application issues
• Work in line with Service Level Agreements (SLAs) to ensure timely and accurate responses
• Gather necessary information from clients to solve queries or to pass to the development team
• Prioritize and handle service requests within predetermined SLAs
• Participate in meetings and calls with business clients
• Flexibility to work in shifts