Technical Service Delivery Manager

Xperi is a publicly traded technology company headquartered in San Jose, CA with employees across North America, Europe and Asia. It invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people worldwide, powering consumer electronics, connected cars, and digital content titles through brands such as DTS®, HD Radio™, and TiVo®.

• Strong technical background with knowledge and experience in technical support or engineering.
• Ability to learn quickly and adapt to dynamic environments.
• Ability to work collaboratively and coordinate in a global, cross-functional team environment.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Proficiency in written and spoken English.
• Knowledge of Linux.
• Experience in embedded device industries.
• Experience in technical leader or manager role.
• Knowledge of ITIL framework.
• Experience with programming in Python.

• Serve as the primary technical point of contact for TV original equipment/device manufacturers during TiVo OS onboarding, manufacturing, and post-launch.
• Implement per-partner configuration of TiVo OS in the Linux-Yocto layer.
• Coordinate with internal teams to gather technical requirements and drive timely delivery of onboarding initiatives and customer software releases.
• Work closely with cross-functional teams including Customer Success, Engineering, Support, and QA.
• Perform technical troubleshooting and drive issue resolution, coordinating appropriate teams when necessary.
• Monitor IT Service performance and act as an escalation point for Incidents, Problems, and Changes.
• Report IT Service and post-launch support performance to internal and external stakeholders including senior management.