Lead UX Researcher

ITFS is a consulting company from the Tricity area with a branch in Warsaw. It primarily focuses on IT specialist recruitment and creating project-based Software House solutions for clients from Poland and Western Europe.

• Minimum 4 years of experience as a User Researcher, conducting research from initial design concepts through analysis and recommendations.
• Practical knowledge of various research methods (interviews, usability tests, surveys, user behavior analysis) and ability to select appropriate approaches for specific problems.
• Familiarity with digital analytics and user behavior tracking tools (e.g., Google Analytics, Hotjar, Glassbox).
• Strong communication and project management skills, including presenting clear and practical insights to stakeholders.
• Portfolio of case studies demonstrating how research influenced product decisions and improved digital user experiences.

Nice to have:

• Higher education in fields related to human behavior (e.g., HCI, psychology, sociology, communication, computer science, information science).
• Experience working with consumer products, user behavior analysis, or product development.
• Knowledge of Scrum or other Agile methodologies in product development.
• Excellent communication, interpersonal, and analytical skills with the ability to clearly and persuasively present findings to stakeholders.

• Leading UX research initiatives that improve user experiences in products and services.
• Planning, designing, and conducting research from start to finish using various quantitative and qualitative methods.
• Analyzing and synthesizing research results into clear, practical conclusions and recommendations.
• Collaborating closely with UX designers, product managers, data analysts, and other stakeholders to define research needs and shape product roadmaps.
• Prioritizing and managing the research backlog in a dynamic environment considering business goals and user needs.
• Presenting research findings through compelling reports and presentations to support decision-making.
• Maintaining research standards, templates, and best practices.