L1 Service Desk Agent with Hungarian

Diebold Nixdorf automates, digitizes, and transforms the way more than 75 million people around the globe bank and shop in a hyper-connected, consumer-centric world.

• 0-2 years of experience in service desk support or customer service with interest in technology.
• Proficient in Hungarian (written and spoken) and English.
• Comfortable with basic technical troubleshooting and eager to learn.
• Experience with helpdesk software or remote tools is a plus.
• Detail-oriented problem solver ensuring efficient issue resolution.

• Be the go-to expert for inbound customer service requests across multiple channels.
• Diagnose and resolve hardware and software issues, including password resets and software configurations.
• Use remote tools to troubleshoot and analyze technical issues.
• Escalate problems according to protocol while keeping customers informed.
• Maintain clear communication and update tickets and systems accurately.
• Take ownership of customer experience to ensure high satisfaction and quick resolutions.