Employee Data Management Specialist (German speaker)

Air Liquide is a world leader in gases, technologies and services for Industry and Health. The company is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy, and have been at the core of the company’s activities since its creation in 1902.

• Degree in HR, Social Sciences, Administration or similar.
• Strong organizational and time-management skills.
• Excellent interpersonal skills, verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels.
• Ability to ask relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve.
• Ownership and capability of working independently, taking initiative, and following up on assigned projects.
• Ability to act in a confidential and sensitive manner with a high sense of commitment and responsibility.
• IT savvy and resourceful in leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues.
• English and German (minimum intermediate level) mandatory.
• Experience as an HR administrative assistant (recommended; experience in shared services environment considered a plus).

Nice to have:

• Availability to travel when possible and if necessary.
• ServiceNow and Workday experience.

• Resolve enquiries leveraging knowledge base documents (e.g. FAQs, job aids, policy documents) within agreed service levels as defined in the Service Level Agreement (SLA).
• Provide regular status updates to employees and partners, maintaining contact until request is resolved.
• Actively follow up on outstanding items and obtain feedback on resolution from employees and partners.
• Help and educate HR Shared Service Centre users to navigate through self-help materials and functionality where assistance is required.
• Assume ownership of cases and update the resolution accurately and timely in the case management system.
• Properly escalate complex enquiries to the next level of support or relevant subject matter experts.
• Help identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base.