AP Problem Resolution Senior Specialist

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage, over 420,000 team members in more than 50 countries, delivering end-to-end services and solutions across strategy, technology, design, engineering, and business operations. The Group reported 2025 global revenues of €22.5 billion.

• At least 2 years of experience in AP/P2P or related finance processes.
• Deep understanding of process flows, policies, and desktop procedures within the engagement.
• Strong analytical skills, with ability to gather data, conduct structured analysis, and interpret business context.
• Good command of English at B2 level.

• Ensure daily operational activities are completed accurately and on time according to Desktop Procedures and SLAs.
• Investigate and resolve issues related to invoice and purchase order processing.
• Handle and resolve routine internal and external inquiries regarding account status and discrepancies.
• Provide customer-focused service and support to the client and stakeholders.
• Identify, analyze and resolve accounts payable invoice issues.
• Review invoice documentation to determine correct processing, disposition, and account coding.
• Support or lead team members in resolving operational issues using process expertise.
• Escalate out-of-scope requests and propose improvements to enhance efficiency and service delivery.