UX Researcher

Ruby Labs is a leading tech company that creates and operates innovative consumer products across the health, education, and entertainment industries. The company focuses on consumer-led products and values deep understanding of users to drive growth.

• 3+ years of experience in UX research, product research, or a related role.
• Strong proficiency in both qualitative and quantitative research methods.
• Hands-on experience with user testing platforms such as UserTesting, Maze, or Lookback.
• Ability to analyze behavioral data from tools like Mixpanel, Hotjar, PostHog, or Google Analytics.
• Experience researching consumer-facing digital products, ideally subscription or funnel-driven.
• Exceptional ability to synthesize ambiguous findings into clear, prioritized, actionable insights.
• Outstanding written and verbal communication skills.
• High ownership mindset with ability to drive studies from kickoff to decision independently.
• Comfortable working in a fast-paced, fully remote environment with high autonomy.
• Fluent English, written and spoken.

Nice to have:

• Experience in a CRO or growth-focused product environment.
• Familiarity with A/B testing and experimentation frameworks.
• Background in behavioral psychology, cognitive science, or human-computer interaction.
• Experience running research across multiple product verticals simultaneously.
• Knowledge of accessibility research and inclusive design principles.
• Experience building or scaling a research function from an early stage.

• Design and run end-to-end research studies, from scoping and methodology selection to analysis and synthesis.
• Conduct qualitative research (interviews, usability tests, diary studies) and quantitative research (surveys, card sorting, behavioral data analysis) using tools like Hotjar, Mixpanel, and PostHog.
• Investigate user behavior across acquisition funnels, onboarding flows, paywalls, and subscription experiences to identify friction, drop-off reasons, and unmet needs.
• Partner with CRO, growth, and product teams to translate insights into testable hypotheses and integrate research into the development cycle.
• Synthesize findings into clear, decision-driving reports with concrete recommendations and maintain a research repository.
• Translate behavioral patterns into personas, journey maps, and mental models and promote a user-centered mindset across the organization.

Applicants must be located within approximately ± 4 hours of the Central European Time (CET) zone to ensure optimal collaboration and communication during working hours.