SAP Service Delivery Manager

Join our team as an SAP Service Delivery Management professional, where you’ll drive impactful, end-to-end solutions for global clients. In this role, you’ll combine technical expertise with leadership to shape delivery strategy, improve processes, and ensure high-quality outcomes. You’ll work closely with cross-functional teams and stakeholders, influencing decisions and aligning solutions with business goals. We offer a collaborative environment, opportunities to grow your leadership skills, and exposure to innovative SAP technologies.

• 5+ years of experience delivering SAP-related services or projects in roles such as Project Manager, Delivery Manager, or Team Leader
• Proven expertise in SAP tools and methodologies, including SAP Solution Manager, Cloud ALM, SAP Activate, and release management
• 3+ years of experience in Service Delivery Management across cloud and on-premises environments
• Strong knowledge of ITIL (Service Operations), ITSM practices, Agile methodologies, and development toolsets
• Experience establishing and managing SAP service projects
• Ability to lead teams of 10+ members and effectively handle people management challenges
• Strong analytical thinking and problem-solving capabilities within SAP environments
• Excellent communication and stakeholder management skills
• Ability to work independently and make informed decisions
• High resilience and ability to perform under pressure
• English proficiency at B2 level or higher

Nice to have:

• Familiarity with ABAP Dictionary and data models for SAP Business Suite products
• Ability to identify solution gaps and propose effective improvements
• Skills in presenting SAP features and innovations tailored to client needs
• German language proficiency at B1 level or higher

• Oversee the design and deployment of integrated end-to-end solutions
• Drive improvements in internal and external processes to enhance delivery efficiency and quality
• Define and implement continuous delivery risk management strategies to support proactive decision-making
• Provide technical leadership to ensure scalable, robust, and future-ready architecture
• Articulate the business value of SAP solutions and align them with client objectives
• Lead the preparation of customer proposals and statements of work
• Ensure successful project delivery in line with organizational processes and methodologies
• Maintain strong client relationships by managing expectations and resolving challenges
• Collect and analyze user feedback, identify gaps, and guide improvement initiatives
• Collaborate with Project Management teams across analysis, design, build, test, and deployment phases
• Develop project estimations and comprehensive delivery plans
• Govern delivery and production processes in alignment with the selected delivery model
• Act as the primary point of contact for all delivery-related topics, including escalations and commercial opportunities
• Monitor and enhance delivery performance while managing timelines across multiple streams