Quality Analyst with Portuguese

With 900+ employees in Poland supporting over 45 clients, Wipro leverages a holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.

• Proficiency in Portuguese language and English at B2 level (essential)
• Fluency in another European language is a significant advantage
• At least 1 year of experience in customer service, compliance or quality monitoring
• Prior experience as a customer care QA and/or familiarity with digital marketing tools and platforms
• Knowledge of quality improvement tools and cultural awareness across European countries
• Good knowledge of MS Excel and/or Google Sheets
• Bachelor’s degree in any relevant field
• Google Ads experience – big plus

• Monitor and evaluate calls, emails and chat interactions to ensure alignment with our quality standards
• Develop and implement customer quality evaluations across European markets, providing feedback and reporting to the Team Lead
• Foster a culture of exceeding customer satisfaction goals by identifying areas for improvement and collaborating with teams to drive results
• Support the continuous improvement of our processes, ensuring qualitative and quantitative KPIs are met

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to [email protected], through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.