Technology & Operations - Application Support Engineer

Banqsoft is a Nordic-based market leader offering financial software solutions for asset finance, digital banking and credit management. We provide cutting-edge technology solutions and industry expertise to enable service providers to stay competitive in an increasingly digital financial landscape.

We are currently 350 employees (and growing!) across eight offices in Norway, Sweden, Denmark, Finland, Poland and Malaysia. Joining our team, you will get the chance to work within an international company with the possibility to influence decisions and contribute to the organization’s development. We are small enough to understand the end-to-end value chain and large enough to innovate.

We offer you a collaborative and hybrid work environment working with international customers and challenging projects. With established career paths, internal mobility and promotion process we believe there will be plenty of opportunities for you to grow with us.

• At least 5–8 years of experience in IT operations, application support, platform operations, or technical service delivery
• Higher education in IT or equivalent relevant experience
• Strong operational mindset, with focus on stability, availability, and risk awareness
• A structured and systematic approach, committed to delivering stable, high-quality results
• Very good English communication skills, both written and spoken
• Strong ability to build and maintain customer relationships, especially in operational and incident driven situations
• Comfortable working in a high pace, business critical, operational environment
• Solid hands-on experience with: PowerShell, Microsoft SQL Server (MSSQL), Windows‑based application and infrastructure environments
• General infrastructure and networking overview, including security concepts
• Knowledge of ITIL methodology, especially incident, change, and problem management
• Working experience with Azure DevOps and Microsoft Azure in an operational context

Nice to have:

• Experience with Elastic / ELK stack for monitoring and logging
• Experience participating in on-call rotations or similar operational support models

• Take operational ownership of customer environments, ensuring availability, stability, and performance
• Act as the technical point of contact for assigned customers during both normal operations and incidents
• Provide 2nd/3rd line operational support, including incident handling, troubleshooting, and root cause analysis
• Plan and execute: Software upgrades and releases, Infrastructure and platform changes, Maintenance windows and operational change requests
• Monitor systems proactively, respond to alerts, and prevent incidents before they impact customers
• Work with: Automations and batch jobs, CI/CD pipelines, Integrations and interfaces
• Participate in operational readiness activities such as: Change reviews, Post incident reviews, Documentation and runbook improvements
• Collaborate closely with Service Managers, Project Managers, developers, and customer IT teams
• Drive continuous improvement by optimizing operational workflows, monitoring, documentation, and ways of working