Technical Consultant-Platfrom engineering

We are Fujitsu – a global leader in Japanese information and communication technology (ICT). We deliver innovative solutions, advanced technology products, and services that empower businesses to thrive and create a sustainable future. With a focus on collaboration and trust, we work hand-in-hand with our customers to transform industries, communities, and the world.

• Act as a point of contact for escalations on covered services.
• Amend and create documentation for approval, such as work instructions and on/off-boarding procedures.
• Administer changes to the rota/ERP tab, covering sickness and absence.
• Handle performance improvement plans or attendance improvement plans.
• Experience with Kubernetes and Docker.
• Strong understanding of PowerShell and Git.
• Knowledge of Terraform and Ansible.
• Proficiency in Python.
• Familiarity with networking, particularly firewall topics.
• Experience with Cloud Environments (Azure, AWS, GCP, OCI).
• Knowledge of Windows Server.
• Knowledge of RedHat/Suse (Linux Operating System).
• Experience with CI/CD tools: GitLAB, Azure DevOps (ADO).
• Experience with Ticketing tools: TFS, Triole, ServiceNow.

• Support the development of existing platforms and work within a SaaS environment, including proactive support for automation and Infrastructure as Code (IaC) checks.
• Event Management: Monitor notifications and events generated by automated systems and take necessary action when specific events or notifications occur.
• Incident Management: Responsible for incidents assigned to Fujitsu-managed Resolver Groups. Report, record, route, and manage all incidents through the Service Desk.
• Manage and resolve incidents, update Service Desk records according to Work Instructions, and escalate High Priority Incidents to Service Management when necessary.
• Support Service Management in incident reporting.
• Problem Management: Manage, monitor, and resolve problems in accordance with agreed Service Level Agreements (SLAs).