Website Support Assistant

Insight Consultancy is a steadily growing company based in Leicester with a remote-working team including designers, developers, and marketers. The role is for a WordPress Website Support Assistant to join the team.

• At least 1 year of WordPress experience.
• High English proficiency (B2) for working with the English team.
• Weekend availability.
• Strong understanding of WordPress core, themes, and plugins (including WooCommerce).
• Proficient in HTML, CSS, SASS, JavaScript, jQuery, and PHP.
• Experience with responsive design and mobile-first development.
• Knowledge of cross-browser testing.
• Familiarity with version control systems (e.g., Git).
• Knowledge of server management including DNS settings, hosting, and c-panel.

Optional:

• Experience with Advanced Custom Fields Pro (ACF Pro) and custom post types.
• Experience with front-end frameworks (e.g., Bootstrap).
• Experience working with bespoke or third-party APIs.
• SEO best practices.

• WordPress updates, backups and maintenance.
• WordPress troubleshooting and bug fixing.
• Triage new WordPress maintenance requests, ensuring projects are properly allocated, deadlines are met, and clients are satisfied.
• Track and enforce service-level agreements to ensure timely resolution of website projects and tickets.
• Quantity control and testing to ensure deliverables meet high technical and creative standards.
• Complete audits on managed sites to ensure standards are met.
• Work within WordPress CMS to update content, import data, add imagery.
• Assist in collating product data for e-commerce websites, including technical data and imagery.
• Optimise website performance and speed.
• Assist the team with various administrative duties.

By applying, candidates agree to the processing of their personal data by Zuzanna Szuber Makes Marketing for recruitment purposes. Data processing is based on legal grounds including consent and legitimate interest. Providing required data is necessary for recruitment participation. Candidates have rights to access, rectify, delete, restrict processing, and object to data processing. Data may be shared with service providers related to job posting and IT services. Data will not be used for profiling or automated decision-making. Data will be processed for one year unless separate consent is given for future recruitments. Contact: [email protected].